1. INTRODUCTION: CHANGING TO LEARN 1
2. MAYA ORGANIC AND THE INFORMAL SECTOR 4
  2.1 Background: The Informal Sector in India 5
  2.2 Sector-specific Background 5
    2.21 The Lacware sector 6
    2.22 The Garments Sector 9
  2.3 MAYA ORGANIC’s Approach 14
    2.31 The Structure of MAYA ORGANIC 14
    2.32 The concept of learning 17
    2.33 Values Underlying the Collective Structure 18
    2.34 Expected Outcomes 22
3. OPERATIONALISATION AND INSTITUTIONALISATION OF LEARNING 24
  3.1 Institutional Phases of the Lacware and Garment Sectors 25
    3.11 Institutional Phases in Lacware Sector 26
    3.12 Institutional Phases in Garment Sector 28
  3.2 Milestones 30
    3.21 Structural Evolution of Collective Enterprises 31
    3.22 Development of Skills and Continuous Learning 36
    3.23 Production 38
    3.24 Business Processes 39
    3.25 Quality 40
  3.3 Existing Maturity Levels in Sectors 41
    3.31 Maturity Levels: Lacware 41
    3.32 Maturity Levels: Garments 45
4. CONCLUSION: TAKING LEARNING INTO THE FUTURE 52
5. APPENDIX 56